Frequently Asked Questions
Everything you need to know about your Tern folding or cargo bike.
How do I choose the right Tern bike for my needs?
Selecting the perfect bike depends on your primary use case, whether it is daily commuting, hauling heavy cargo, or weekend touring. We recommend using our online 'Bike Finder' tool or visiting an authorized dealer for a test ride to experience the different frame geometries and motor options.
What is the standard shipping time for online orders?
In-stock accessories and components typically ship within 2-3 business days. For complete bicycles, we partner with local authorized dealers through our 'Buy Online, Pick Up in Store' program to ensure your bike is professionally assembled and safety-checked before you ride.
What kind of warranty comes with a Tern bicycle?
Tern offers a standard 5-year warranty on the frame, handlepost, and fork. By joining the Tern Care program, you can extend this warranty to 10 years. Electrical components, such as Bosch motors and batteries, are covered by their respective manufacturer warranties, typically for 2 years.
Can I return a bike if it doesn't meet my expectations?
We offer a 14-day return policy for unused accessories in their original packaging. For bicycles, returns must be coordinated through the authorized dealer where the bike was collected; a restocking fee may apply if the bike has been ridden or show signs of wear.
How do I maintain my bike's folding mechanism?
To ensure maximum safety and longevity, we recommend cleaning and inspecting your folding joints every 3 months. Applying a small amount of high-quality lubricant to the pivot points and ensuring the tension levers are properly adjusted will keep the fold smooth and secure.
Do you offer financing options for high-performance e-bikes?
Yes, we partner with specialized financing providers like Klarna and Affirm to offer flexible monthly payment plans. You can select your preferred financing method at checkout to spread the cost of your new e-bike over 6, 12, or 24 months.